What happens once I’ve placed my order?
Once you’ve placed your order we will process it and carefully pack your items ready for delivery. We aim to dispatch within 2 days of receiving your order. Delivery time will then depend on your chosen option – during checkout you will be able to select a standard or First Class delivery option.
How much are your delivery charges?
We offer standard delivery of 5-7 working days at £3.95 per order or first class within 3-5 working days at £4.95 per order. Some particularly bulky/large orders may incur additional charges and we will let you know if this is the case. This is an untracked service – if you require tracking then please let us know before you place your order. If you do not receive your order within the stated timescales please let us know at hellogloriousscents@gmail.com and we’ll look into it.
Do you ship outside the UK?
We only ship to UK addresses.
I’ve received my order and something’s not right
Please check your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can put things right. Please take photographs of what you have received and email hellogloriousscents@gmail.com
Do you offer refunds or returns?
Please contact hellogloriousscents@gmail.com for any refund or return enquiries.
If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund under the Consumer Contracts Regulations 2013.
Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any packaging intact.
In order for a refund to be processed, we will need your item sent back to us. You have 14 days after receiving your item to request a return. Claims for faulty items made after 14 days have elapsed will be processed at our discretion. Items with a reported defect deemed to be as a result of misuse of the product will not be classed as faulty.
How do I return my item?
Once the return of an item has been agreed, all products must be securely packaged when returning and will only be refunded if in a re-sellable condition. Items returned to us that arrive damaged will not be credited as we cannot accept responsibility for goods damaged in transit.
We recommend that you return items via registered mail so that you have proof of dispatch in case the item is lost. Customers are responsible for return postage.
We will notify you once we have received and inspected your item/s and then let you know if the refund was approved. If approved, your refund will be made to your original payment method within 14 working days. Please remember it can take some time for your bank or credit card company to process and post the refund.