By using any part of this website, and/or placing an order on the website you agree to be bound by these terms and conditions.
The terms and conditions are applicable to the supply of products made by us to the buyer hereafter referred to as the “Customer”, “you” or “your”.
These terms and conditions and your use of the website are governed by English Law and you agree to submit to the exclusive jurisdiction of the English Court. This does not affect your statutory rights.
Our Products & Packaging
The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website on occasion. Images may not be used without consent from Glorious – Socially-Conscious Scents in advance.
Order Amendments
If the Customer wishes to make a change to the product they have ordered please contact us. We will confirm if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of the requested change and ask you to confirm whether you wish to go ahead with the change. We may change the product to reflect changes in relevant laws and regulatory requirements.
Pricing
All prices are quoted in GBP £ and are inclusive of VAT unless otherwise specified.
Our postage and packing prices will be charged in addition to the price of any goods, and are stated individually on the website.
Payment
Online payments are made in a secure environment. Payments must be made in sterling.
Risk
The risk in the goods will pass to the Customer on delivery. Usage instructions for our products are included with the delivery of goods.
Delivery
We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order, if you are a consumer.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible and we will take steps to minimise the effect of the delay.
Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Our goods are available for delivery to UK mainland only.
Cancellations & Returns
If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund under the Consumer Contracts Regulations 2013.
Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any packaging intact.
Please ensure you obtain a proof of postage when returning items.
If you require a refund we will refund the price paid by you for the products (including the initial standard delivery charge within fourteen (14) days of receiving your returned products, provided that you have returned the products to us within 14 working days of delivery to you or your notifying us of cancellation.
Cancellations and returns can be arranged by contacting Glorious – Socially-Conscious Scents at hellogloriousscents@gmail.com
Liability
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen.
Credit card details are not retained. The only information stored is a customer’s transaction history including, name, address & email address.
Complaints
If you wish to complain about any matter in respect of the goods or service please contact Glorious at hellogloriousscents@gmail.com or 3 Millfield Terrace, Tyne and Wear, Sunderland, NA SR6 7HH